England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19)
Get tested for COVID-19
Find out about the main symptoms of coronavirus and what to do if you or your child has them.
Get a test to check if you have COVID-19, find out what testing involves and understand your test result.
Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.
NHS COVID Pass
Find out how to get your COVID Pass to attend trial events in England or to travel abroad.
Self-isolation and treating symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
People at high risk
Advice for people at higher risk from COVID-19, including older people, people with health conditions and pregnant women.
Long-term effects (long COVID)
Find out about the long-term effects coronavirus can sometimes have and what help is available.
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Take part in research
Find out about health research studies and how you may be able to take part.
Download the NHS COVID-19 test and trace app
Deane ClinicOne Stop Health CentreHorsefield StBolton, BL3 4LUTel: 01204 471444
The surgery operates various appointment types. You can make an appointment by telephoning the surgery or by calling at the surgery during our opening hours.
You will be reminded automatically by text messages via your mobile phone. If you change your mobile telephone number please inform to the reception staff. This will facilitate us to provide an effective service.
We have updated our telephone system. Our practice operates an automated answering service. The callers will be asked to choose one of the following options
Press 1 –Repeat Prescriptions
Press 2 –Test Results
Press 3 –Other Enquiries
Appointments are allocated at 10-minute intervals. Please make one appointment for each person who needs to be seen.
If you have multiple problems it may be possible to offer you double appointments. Please ask the reception for assistance.
Non Urgent Advance Appointments
You can book appointments up to 4 – 5 weeks in advance. You will have a choice of clinicians.
We allocate same day appointment slots 10.30 am until 12.30 pm for URGENT same day consultations. You can either phone the surgery before 09.00 am to book or Walk in to the surgery to book your appointment slot. These appointments are on a first come first served. You will need to provide some brief details to the reception staff as to the nature of your medical concern so that your appointment can be allocated / prioritised accordingly. These appointment slots can only be booked on the same day they are NOT routine appointments e.g for blood tests, immunisations, Blood Pressure checks, follow up appointments etc.
A limited number of Same Day urgent appointments outside the above times may be available but will be triaged by a Clinician and CANNOT be booked by the reception staff. You will be offered a telephone consultation with a Clinician to discuss your request for an urgent appointment.
3. Online Booking
We now offer online booking of appointments. You can book up to one month ahead. Please note that you must first register for online access for our practice before you can use this facility. Please contact our reception staff for additional information.
Cancelling Your Appointments
If you are unable to keep your appointment please let us know as soon as possible so we can offer your appointment to someone else that may need to see us. You can cancel your appointment by:-
· Telephone - 01204 471444.
· Call in to the surgery.
· Text message cancellation
Any patients who miss an appointment without any notification will be recorded as Did Not Attend (DNA). Patients who repeatedly do not attend their appointments will receive a letter informing them that the practice will consider removing them from the practice list.
If you think your problem can be dealt with via a telephone consultation with doctor or nurse please use the above facilities.
Please request your telephone consultation before 1.00 pm if possible. During the times stated the reception staff will make a note of your contact details and hand them over to the doctor or nurse who will then get in contact with you during our surgery hours.
Please note that depending on the nature of your problem / query it may be possible for the reception staff to assist you. Please help them to facilitate your request by answering any questions they ask you as fully as possible.
All the calls are recorded for monitoring and staff training purposes but the recordings are stored in the strictest confidence.
Where possible, try and come to the surgery, it is better equipped than the Drs’ bag. If you are too ill to come to surgery and you feel that you require a home visit please telephone the surgery. Try to telephone before 10.00am, this allows the Doctor to plan his visits before leaving the surgery.
When a request for a home visit is made, the reception will ask for further details, this information is essential as it will help the Doctor to determine which calls need immediate attention and which calls can be dealt with after surgery hours. The Doctor will telephone the patient before going out on his home visits.